How can I escalate a complaint if I’m not satisfied with the initial response?

If you’re not satisfied with the resolution provided by our support team, you can escalate your complaint by following these steps:

1. Contact Us Again: Reply to the original support email, explain why you are dissatisfied, and request further assistance.
2. Provide additional details: Include any new information or further details that might help us better understand your issue. Make sure to reference any previous communication.
3. Request escalation: Clearly state that you’d like the complaint to be escalated for further review by a manager or senior team member.

We take complaints seriously and will prioritize resolving your issue as quickly as possible. Our team will typically respond to escalated complaints within 48 hours.