How does Phi handle customer complaints?

At Phi, we are committed to providing excellent customer service. We handle complaints by:

1. Acknowledging your issue promptly: We aim to respond to all complaints within 24–48 hours.
2. Investigating the issue: Our team will thoroughly review your complaint and gather all necessary details to resolve it.
3. Providing a resolution: Whether it’s a replacement product, a refund, or further investigation, we will work with you to find a satisfactory solution.
4. Continuous improvement: We use feedback and complaints to continually improve our products and services.