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Updated over a week ago

If your payment is stuck on "processing," this could be due to a temporary issue with our payment provider or your bank. First, check your bank or payment provider to ensure that the charge hasn't already been processed. Then, try the following steps:

  1. Wait a few minutes: Occasionally, payment processing can take longer than usual.
  2. Refresh the page or log back in: If the issue continues, try logging back into your account and reattempting checkout.

If you are still experiencing issues, please contact support@phi.health for help resolving the issue.


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