What should I do if I received a damaged or defective product?

If you receive a damaged or defective product, please follow these steps:

1. Take a photo: Document the damage or defect by taking clear photos of the product.
2. Contact us: Send the photos, along with your order number and a description of the issue.
3. Request a replacement or refund: Let us know if you’d prefer a replacement or a refund for the defective item.

Our team will process your request as quickly as possible, typically within 2–3 business days.